Return Policies - LokiLooks
Return Policies - LokiLooks
Any claims for misprinted, damaged, or defective items must be submitted within 7 days of receiving the product. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed to be an error on our part will be covered at our expense.
If you notice an issue with the products or anything else on the order, please submit a problem report through the form created for this purpose at the end of this section.
The return address is automatically set by the shipping companies. When we receive a returned shipment, you will be notified via email. Unclaimed returns will be donated to charity after 30 days.
Incorrect Address: If you provide an address that the courier considers insufficient, the shipment will be returned to our facilities. You will be responsible for the cost of reshipping once we have confirmed an updated address with you (if applicable).
Unclaimed: Shipments that go unclaimed are returned to our facilities, and you will be responsible for the cost of reshipping to yourself (if applicable).
If you have not submitted a claim or requested a reshipment, you hereby agree that any order returned due to an incorrect shipping address or failure to claim the shipment will not be eligible for reshipment and will be donated to charity at your expense (without issuing a refund).
LokiLooks does not accept returns of sealed products as we do not refund orders due to buyer’s remorse. Additionally, used products cannot be returned for health or hygiene reasons. You hereby agree that orders returned under these conditions will not be eligible for reshipment and will be disposed of.
Without exception, we do not refund orders due to buyer’s remorse. For product returns and size exchange requests that are not due to an error on the part of LokiLooks, you will need to place a new order at your own cost for a product in another size if you still desire it. The request to withdraw from reshipment will be subject to an evaluation to verify if the product was used or damaged, even partially. In such cases, a refund will not be possible.
Notice for EU Consumers: In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be granted for:
- the supply of goods made to the consumer’s specifications or clearly personalized;
- sealed goods that were unsealed after delivery and are thus not suitable for return due to health protection or hygiene reasons.
Therefore, LokiLooks reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, irrespective of any translation made for any purpose.
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